This policy covers fees, billing, and refunds for Vox Learning's paid subscriptions. It supplements our Terms of Service, which governs your use of the Services more generally, including account termination and suspension.

1. Free trial

New accounts include a 7-day free trial with full access. No payment method is required to start it and nothing is charged when it ends: the trial simply stops, and you decide for yourself whether to subscribe. Because no payment is taken during the trial, there is nothing to refund for it, and the Cooling Off Period in section 3 runs from your first actual payment rather than from the day the trial began.

2. Fees and billing

Paid subscriptions unlock additional features ("Benefits"). Fees are shown to you before purchase, and you can manage your subscription from your account settings.

Payments are processed by Paddle.com Market Limited or its applicable local affiliate ("Paddle"), our authorized reseller and merchant of record. Paddle collects your billing information, calculates and collects applicable sales tax/VAT, and provides payment-related receipts. Subscriptions renew automatically at each billing period until you cancel; if a payment fails, we may suspend or downgrade your account until payment is received.

3. Cooling-off period

You may cancel your purchase and request a refund, for any reason, within 14 days of the date of purchase (the "Cooling Off Period"). The refund covers the subscription fee prorated from the date you request cancellation to the end of the subscription period you paid for. To request a refund during the Cooling Off Period, contact contact@vox-learning.com or use the link in your Paddle receipt email. Approved refunds are returned to your original payment method via Paddle.

4. Cancellation after the cooling-off period

After the Cooling Off Period ends, you can cancel your subscription at any time from your account settings or via your Paddle receipt email.

• You will not be charged again after you cancel.
• You'll continue to have access to the Benefits until the end of the subscription period you already paid for.
• Unless we state otherwise, we don't provide refunds or credit for the remaining days after cancellation.

5. Price changes

We may change subscription prices from time to time. If we increase prices, we'll give you at least 30 days' notice, and the increase will only take effect on your next renewal, so you can cancel first if you disagree with it.

6. Refunds where we terminate for cause

If we terminate or suspend your account for the reasons described in our Terms of Service (for example, a breach of those Terms, or conduct that risks harm to Vox Learning or others) you won't be entitled to a refund for subscription fees already paid.

Contact us

Questions about a charge or a refund request? Contact us at contact@vox-learning.com.